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Call Center

Reduce Complexity in Your Service Processes from Acceptance to Resolution

Provide comprehensive service with call center, web forms and ticket support registration system.

 

 

Call Center - Overview
Incoming and Outgoing Call Recording

Incoming and Outgoing Call Recording

Automatically record all calls, easily view by call date, number or user, and keep track of your communication history.

Detailed Interview Notes

Detailed Interview Notes

Include explanations, requests, or referral notes for each call, enable staff to quickly access the call content, and maintain communication integrity.

Integration with Parent and Student Cards

Integration with Parent and Student Cards

Instantly access relevant parent or student information during calls, view past communication records, and manage conversations more consciously.

Organize Your Conversation Flow, Manage All Calls from a Single Screen

View all open, closed and canceled calls according to their status; instantly access the call history, and transform your communication process into a transparent, organized and manageable structure.

Call Status Management

Call Status Management

View all your calls by status on a single screen. Track ongoing calls, easily return to completed ones, and identify disruptions in your communication process by examining the reasons for canceled calls.

Search Calendar

Search Calendar

List your customers registered in the technical service and examine the open or closed service records of each customer in detail.

Daily Call Schedule

Daily Call Schedule

Track all your call activity throughout the day, hour by hour. See peak periods, analyze team performance, and manage your daily communication flow more effectively.

Discover Ready-made All-in-One Solution for Your Company.
Frequently Asked Questions
  • Can I See Search History?

    Yes, you can view all call logs and past conversations.

  • Is the Call Center Module Integrated with Other Modules?

    Yes, it works with other LMS modules such as registration and student information.

  • Can I Report Search Results?

    Yes, call data and performance metrics can be reported.

     

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