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Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS

The answers to all your questions about Comwize are here.

Course & Contract Management

  • How to Add a New Course to the System?

    You can create a new course in a few steps by filling in your course information in the form.

     

  • Can I Have Contracts Signed Digitally?

    Yes. Digital signature support is available, or you can download a PDF and have it signed by hand.

  • Can I see course occupancy rates?

    You can get order reports for your branches from the Branch Statistics menu.

Student Registration

  • How are payment processes managed in the "Student Registration" module?

    Korivus LMS supports different payment options such as credit card, bank transfer/EFT, installments, and current account.

  • How Do Students Fill Out the Online Registration Form?

    They can fill out the application form in the system via computer or phone. The form works entirely online.

  • What is the use of the student registration module?

    This module allows students or participants to easily apply to the system and manage their registration processes digitally.

Teacher / Trainer

  • Is There Any Technical Knowledge Required to Use the Module?

    No. The interface is user-friendly and designed to be simple, clear, and intuitive so that instructors can quickly adapt.

  • How Can I Track Student Performance?

    The module provides real-time reports on student progress, attendance, and exam and assignment results.

  • Can the Module Be Used on Mobile Devices?

    The module is fully mobile compatible, allowing instructors to manage their courses and students from anywhere.

Course / Topic Management

  • What Exactly Does the Course & Topic Management Module Do?

    It allows you to structurally organize the entire learning process by organizing the course structure, topic sequence, curriculum flow and content blocks.

  • Can I Reuse the Course Structure for Other Classes or Programs?

    Yes. You can save the course architecture you created as a template and quickly replicate it in different trainings.

  • Is Course & Topic Management Integrated with Reporting?

    Yes — data such as which courses users have completed, which modules they have completed, and exam results can be reported through the system. This allows for easy tracking of training effectiveness and attendance.

Opportunity Management

  • What Does the Opportunity Management Module Do?

    It allows you to track, prioritize and manage all sales and marketing opportunities by collecting them in one place.

  • Can I follow the opportunities step by step?

    Yes. You can track opportunities in a clear pipeline through initial contact, evaluation, offer, and close.

  • Can the Module Integrate with Other CRM or Marketing Tools?

    Yes. Thanks to API support, it can be easily integrated with CRM, marketing automation or communication tools.

Offer

  • How to Prepare a Proposal?

    You can easily create a quote by entering service information, pricing, and descriptions in the admin panel.

  • How Can I Submit an Offer?

    The prepared offer can be sent to the buyer via the system or via e-mail.

  • Can I add price and payment details?

    Yes. Prices, discounts, payment methods, and service details can be added to the offer.

Call Center

  • Can I See Search History?

    Yes, you can view all call logs and past conversations.

  • Is the Call Center Module Integrated with Other Modules?

    Yes, it works with other LMS modules such as registration and student information.

  • Can I Report Search Results?

    Yes, call data and performance metrics can be reported.

     

Customer service

  • Are Requests and Support Requests Tracked?

    Yes — each request is recorded separately and can be tracked in the system until resolved.

  • Is Customer Service Integrated with Other Modules?

    Yes — it can work with other modules like registration, course management, or user information.

  • Can the Status of Support Requests Be Reported?

    Yes — statistics such as how many requests were received, how many were resolved, and which requests are pending can be reported.

Accounting

  • What can I do with the accounting application?

    With Korivus, you can track your income and expenses, manage your invoice transactions, monitor your bank accounts, and perform your reconciliation processes.

  • What is accounting practice?

    With Korivus, you can manage Customer Collections, Company and Invoice Payments, General Expenses, Cash Movements, Bank Account Flows and Sales Processes quickly and easily.

  • Can I view bank and cash transactions?

    Yes — your bank accounts, cash transactions and check/bill transactions can be easily tracked in the system.

Finance

  • How can I keep track of payables and receivables?

    You can monitor your financial status according to debt and receivables categories and plan your payment and collection processes.

  • How can I manage my expenses?

    You can create expense forms for different categories such as travel, food, and transportation; define approval steps, and add authorities such as managers, finance, or general managers to these steps.

  • What are the general applications of Financial Accounting?

    Expense management, budget planning, cash flow management, cash and bank tracking, check and promissory note tracking, fixed asset management, advance tracking, payable and receivable tracking applications are the general applications of finance and accounting management.

General Accounting

  • Can Financial Data Be Exported to Excel / PDF?

    Yes — reports and logs can be exported if desired.

  • Is It Suitable for Small and Medium-Sized Businesses?

    Yes — even small or medium-sized businesses can easily manage their accounting processes with this module.

  • Are Current Account Movements Tracked?

    Yes — all current account transactions and balance information with customers or suppliers are visible in the system.

Payment Method

  • What Does the Payment Method Module Do?

    The Payment Method module allows you to collect course, registration or service fees from the user securely online or via defined methods.

  • What Payment Methods Are Supported?

    Different payment methods are supported, such as credit card, bank transfer/EFT and current account.

  • How are payments made for customers with a current account?

    For customers with a current account, debt/payment tracking can be done through the system; it is possible to record and track payments.

Branch Management

  • Can I add more than one branch?

    Yes — you can define as many branches as you want, whether it's 2 or 20 branches.

  • Can separate settings be made for each branch?

    Yes — you can set different courses, users, permissions, and administrative settings for each branch.

  • Can Branch-Based Access Control Be Done?

    Yes — only users of that branch can access information about that branch.

Employee

  • What is the Use of the Personnel Module?

    The personnel module allows you to manage all employee information, roles and authorizations of the organization in a single system.

  • Can I Classify Personnel Based on Department/Branch?

    Yes — you can classify employees by assigning them to a branch or department.

  • Is Personnel Authorization Secure in the System?

    Yes — since authorization is set for each role, only relevant personnel can access the areas for which they are authorized.

Attendance Control

  • Can I see who has attended which classes or courses?

    Yes — attendance lists and detailed attendance information can be viewed for each lesson or course.

  • Can Attendance Checks Be Done Based on Branch / Class / Course?

    Yes — attendance tracking and reporting can be done by course, class or branch.

     

  • Can absences/lateness etc. be monitored?

    Yes — attendance statuses such as absence, lateness, or early departure can be recorded in the system.

Staff Leaves

  • How to Request Employee Leave?

    The employee creates an online request through the system by specifying the leave type, date range and reason.

  • Who Approves the Leave Request?

    The leave request is approved or rejected through the system by the relevant manager or responsible person.

  • Can Different Permission Types Be Defined?

    Yes — different leave types such as annual leave, compassionate leave, sick leave, etc. can be defined in the module.

Performance

  • Can Individual and Team-Based Performance Be Tracked?

    Yes — performance tracking is available on both an individual and department/team basis.

  • Can Performance Data Be Exported?

    Yes — the resulting performance reports can be exported if desired.

  • How can I conduct a performance evaluation?

    You can view and evaluate individual and team performance with reports and analysis tools from the admin panel.

Administrative Affairs

  • Can I Define Personnel Duties, Positions and Units?

    Yes — you can assign a role, position, department, or unit to each employee.

  • Can I Manage Position / Task Change and Authorization Settings?

    Yes — employee role changes, authority levels, and department authorizations can be updated from the system.

  • Are Personnel and Administrative Data Integrated with Other Modules?

    Yes — administrative information is integrated with other modules such as user management, leave, payroll, training.

Mobile Application

  • Can I access course content from my mobile phone?

    Yes. You can access videos, documents, presentations, and other training materials through the app.

  • Does Attendance Tracking Work on the Mobile App?

    Yes. Instructors can take attendance and students can see their attendance.

  • What is the Korivus Mobile Application?

    Korivus mobil uygulaması, eğitim yönetim sistemi (LMS) platformunun mobil cihazlara uyarlanmış halidir. Ders içerikleri, yoklama, sınavlar, bildirimler ve kullanıcı yönetimi gibi işlevlere mobil üzerinden kolayca erişmenizi sağlar.

Website Template

  • How Can I Edit Website Content?

    Texts, images, menus and page structures can be easily edited by entering the “Website Template” module via the Korivus administration panel.

  • Can I Edit Menus and Submenus?

    Yes. The menu structure is fully manageable; adding new menus, sorting, and creating submenus are supported.

  • Can the domain be connected?

    Yes. Your existing domain can be redirected to the Korivus website. Our technical team provides support for DNS settings.

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